Frequently Asked Questions
Table of Contents
Answers
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How do I create my team?
Once you have successfully registered and logged into the site, you should complete your profile by clicking on the My Setup link in the orange navigation bar.
Upon completion of your individual profile, you should click the Team CP link in the orange navigation bar. In the upper left corner you will see a box where you can create your team and team profile.
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How do I join a ladder?
In the Team CP area, you will find a box that indicates where you can join a ladder. You will find a drop down box with a list of all the available ladders for your team. Simply highlight the one you want to join and click the update button. The ladder should be added to the list in the box above which lists all of the ladders your team has joined.
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How do I challenge a team?
The first step is finding the team you would like to challenge. There are several ways to do that. The easiest way is go to the ladder you would like to play on by passing your mouse over the game console you prefer on the orange navigation bar. Once the drop down box appears, click on the ladder you want to play your match on.
This page gives you a lot of information about that particular ladder. Recent matches, Team Highlights, News and the ability to search for a team, member or clan tag. You can click on any team listed here and it will take you to the team profile page. You can also click the name of the ladder which will take you to another page with additional information including active teams and the ladder menu. Again, all team names are clickable and will take you to the team profile page.
I prefer to click the view standings link and see how the teams are stacking up. From here I can click the View link next to each team and it will take you to their profile page.
Once you get to the team profile page, one of the options in the orange navigation bar is challenge team. This will take you to the challenge page. The system already knows your team and now knows the team you want to challenge. Click the category drop down box and choose the correct ladder you want to play on. Once you do this additional options will open up.
Click on Select Date and choose the day you would like to play. If you would like to specify the maps you would like to play, you can choose them here. Leave any comments you feel are important like match time or specific rules you wouldd like to play. Click the Submit Challenge button.
An e-mail will be sent to both teams leaders informing them of the pending challenge.
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I have received a challenge, now what?
Go to your Team CP by clicking the link in the orange navigation bar. In the upper left box, just under the profile box, you should see Current Match Status. In that box, you will see incoming and pending challenges. Click on the number next to incoming challenges. The next page shows you all incoming and pending challenges for your team. Click on either confirm or deny the challenge. If you would like to see the details, click on view details. If you click confirm, they system moves it to pending and awaits your team to play and report the match. If you click deny, the challenge is removed from your list of open challenges.
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We played the match, now what?
Only the winner of the match is required to report the results of the match. If you lost the match, you do not need to do anything.
Congratulations, you won the match. There are two way to get to your pending matches list. The quickest way is to look on the main page. Depending on how many matches are in the que, there is a good chance your match will be listed under the upcoming match box. If it is, click the match and it will take you to the reporting screen. Otherwise you will have to go to your Team CP link and click on the pending matches link which will also take you to the reporting screen.
Click on the drop down box associated with the number of wins you had and the number of wins they had. Click submit and it the system will move your challenge to a completed match, update the ladder and clear your que. That is all you have to do.
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I screwed up and need support. What do I do?
A lot of things can be handled through either your individual control panel, My Setup or your team control panel, Team CP. If something out of the ordinary occurs such as:
Need a username change
Reported a match wrong
Need to change my team name
Need help logging in etc.....
Please fill out a support ticket. The link to the support system can be found under the Support link on the orange navigation bar.
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I screwed up and need support. What do I do?
A lot of things can be handled through either your individual control panel, My Setup or your team control panel, Team CP. If something out of the ordinary occurs such as:
Need a username change
Reported a match wrong
Need to change my team name
Need help logging in etc.....
Please fill out a support ticket. The link to the support system can be found under the Support link on the orange navigation bar.
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